Frequently Asked Questions...
What is your privacy policy?
We understand and respect your need for privacy. None of the information you provide when joining any of our sites will be provided to any third party other than the payment card processors and banks to whom we must pass the limited information that is necessary for them to perform the transaction. Sonia Dane and her husband Brad are the sole operators of the LingeriePass sites, so there are no employees that might have access to your information. Furthermore, all transaction information is stored securely on 128-bit encryption SSL servers, in a locked data center.
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What sites will I have access to with my LingeriePass?
SoniaDane.com is the founding site for Lingerie Pass. However, more sites are joining up with us all the time! Currently, there are 18 participating sites that you will have access to. To see ALL of the sites that you can access with your Lingerie Pass, click here.
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Do I need to purchase a separate membership for each LingeriePass website?
No. One LingeriePass membership gives you access to ALL participating LingeriePass websites!
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How do I cancel my subscription?
If you are canceling your membership due to a problem you have had, please let me know about the problem at Support@SoniaDane.com so that I can have the opportunity to correct the problem for you. Or, to cancel your Lingerie Pass membership now, please click here...
When you cancel your subscription, your username and password will be removed from the system 30 days from the date of your last charge (or 90 days, if you chose a 3 month subscription). We give you the full benefit of your subscription, no matter when you cancel.
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Can I contact LingeriePass customer service by telephone?
Yes. Our preferred method of contact is by e-mail to Support@SoniaDane.com. But you may also contact us by telephone. Please be prepared to give your full name, your e-mail address, your LingeriePass user name (if you are a member), and your phone number (including your country, if outside the U.S.). If you get our voice-mail when you call, please spell out all of these items for us, so we can be assured of finding your account information. We are located on the West Coast of the U.S. - our time zone is GMT -0800).
Within the United States, you can call us toll-free by dialing 1-888-411-3399.
Outside the United States, dial (the International Direct Dialing code [IDD] for your country) then (1)714-281-8938. From Canada, this would be dialed (1)714-281-8938. From Europe, Mexico, and many other countries, this would be dialed (00)(1)714-281-8938.
For further help on making international calls to the United States, please click here.
NOTE: We only speak English. So if you do not speak English, please e-mail Support@SoniaDane.com so that we may translate your message, and reply back to you in your language.
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Am I entitled to a refund if I cancel before 30 days?
If you cancel before the end of your 30 or 90 day prepaid time period, you are not entitled to a refund. We do not refund the unused difference as we give you the full 30 or 90 days of access for your subscription price. You can download hundreds of images in one day by visiting Lingerie Pass sites, or you may not even visit for days at a time. It is up to you how you want to use your Lingerie Pass.
If you cancel 10 minutes after you applied, you will still be charged for the first 30 or 90 days of access. Instant access does not mean free preview.
If, however, you accidentally sign up twice, or are for any other reason billed more than once for any given membership billing period, we will refund 100% of any amount over the advertised billing period rate for the older of the two memberships, guaranteeing that you will never be charged more than once for any given time period. For instance, if you're already a member, and you join again, then you are entitled to a full refund of the duplicate membership. We will issue a credit directly back to your credit card immediately upon receiving notification from you, of the duplicate membership.
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How often am I charged?
Your account will be charged every thirty (or 90) days from the day you originally subscribed. For example, if your account was activated on April 15th, your credit card will be automatically be charged again on May 15th (or July 14th for the 90 day recurring membership).
If you tell us you want to cancel before that time, we will not renew your account at the next renewal date. Instead your account will expire on that date. For example, if your were activated on May 15th and we receive your cancellation on May 25th, your account will expire on June 15th.
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I signed up yesterday, but I didn't receive a confirmation e-mail. What happened?
You did not provide us with a valid e-mail return address. We tried sending you either a confirmation e-mail or a decline e-mail and it bounced back to us or the e-mail you provided was incomplete and we could not decipher it. First try your username and password to get into a LingeriePass site. If they work, then there is no problem. If they do not work, please go to customer service for immediate assistance.
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I have been a member of LingeriePass for 3 months and suddenly I cannot use my password. I get a message stating "Authorization has failed." Why can't I get in?
Here are some possible explanations:
1. You didn't enter your username and password in the correct case (upper/lower case) sequence;
2. Your credit card was declined the last time we ran it;
3. Your credit card expired last month so we could not run your card this month.
4. You canceled your account and forgot;
5. Your account was canceled by us for unauthorized use of a credit card or similar reasons; or
6. You moved and didn't notify us. Therefore your credit card was declined because your address could not be verified.
If you are having access problems, first try your username and password in the same upper/lower case sequence you used when you first originally subscribed. If that doesn't work, please go to customer service for immediate assistance.
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Are there other methods of payment?
Yes. If you do not want to order online with your Visa, MasterCard, Discover, or JCB Credit Card, you can order by Electronic Check, or by Postal Mail (we accept cash, checks, and money orders in U.S. dollars only).
Instant access is not available if you use Postal Mail. Your account will become active once we process your order.
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I do not want my wife or girlfriend (or anyone else) to know about my subscription. Will I be on a mailing list and how much information do I really have to give you?
We never send our members anything in the postal mail (snail-mail). We never sell, or otherwise share, any of our members' names or addresses to any company.
Occasionally you will receive e-mail from us regarding your account (such as a transaction receipt). If you do not want e-mail from us, please send us an e-mail stating so and we will not send you any e-mail. Or better yet...
If you would like to have anonymous, private, and free e-mail, try one of the free web-based e-mail services like HotMail, or YahooMail.
As far as the type of information we need for you to order your subscription, if you are using your credit card to subscribe, we need your name and the address where you receive your credit card statement, zip code if you live in the United States, credit card account number with a valid expiration date, a username and password of your choice and your e-mail address. Your e-mail address is optional; however, we have no other way of getting in touch with you to let you know that your account has been activated and to confirm your username and password. If you do not give us an e-mail address, make sure you have written down the username and password you chose.
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How does the charge appear on my credit card statement?
Your credit card will be billed discretely as "CCBill.com *Phantom Tech."
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How often are LingeriePass sites updated?
SoniaDane.com (the founding site for Lingerie Pass) updates several times per week. But we cannot guarantee how often other participating sites will update. For an update history for ALL LingeriePass sites, please click here.
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I sent you an e-mail asking a question regarding my subscription and I have not heard back from you. What's up with that?
We reply to ALL e-mail regarding accounts. You probably have not provided us with a valid return e-mail address. Check the return e-mail address in your mail program. It may be wrong! That is why you should always include your e-mail address in the body of your message. Occasionally there will be problems with your service provider's e-mail system. You may be unaware of e-mails that are rejected by their system before reaching you. If you do not receive an e-mail reply on the same day that you request assistance there may be a problem with your e-mail. You might try setting up a free e-mail account with HotMail, or YahooMail, and e-mail from that new address.
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